Support

Questions about Mahjong Score Logger and bug reports are welcome by email. The app itself is in Japanese; we can reply in Japanese or English.

Contact

Email us at [email protected] and include your device model, OS version, and a short description of what happened.

Common questions

Can I move my records to a new device?

Your records are stored on your device. On iOS, if you restore your new device from a backup (iCloud or a computer), your records come with it. On Android, if backup to your Google Account is turned on, your records come with it when you restore from that backup while setting up the new device. To be safe, you can also keep a copy with "Copy data to clipboard" in the app's settings.

I bought "Remove Ads" but still see ads.

Make sure you are signed in with the same Apple Account (on Android, the same Google Account) you used for the purchase, then open Settings › "Remove Ads" (広告を非表示にする) › "Restore purchase" (以前の購入を復元). Restoring is free.

Can I get a refund?

Refunds are handled by Apple for the iOS version and by Google for the Android version. For iOS, request one at reportaproblem.apple.com. For Android, see refunds on Google Play.